Email disappears after processing?

[jazzlara]

I just download/installed Pop Grabber yesterday for catch-all purposes. I have setup an individual and global account for testing. After Pop Grabber said it processed 6 messages, that was it. I could not find the message anywhere. Not in the users email, postmaster account, or Exchange 2007 logs.

Any ideas? It did indeed take the messages off of the pop server, but never into the Exchange org.

Thanks,

[Eclarsys Support]

Hello,

If you have enabled message tracking in Exchange and you cannot find the messages there, the only explanation is that the SMTP server setting in the PopGrabber account configuration is incorrect.

If you do not have message tracking enabled, you can check the message queues directly. See the following article for more information: http://technet.microsoft.com/en-us/library/bb125022.aspx

Another thing to check is that the local domain name in the PopGrabber configuration matches the domain of the Exchange server.

We recommend you to set the report level of PopGrabber to debug and to leave the messages on the server during the configuration phase until everything works as expected.

Let us know if this information helps.

Regards,

Eclarsys Support