Popgrabber takes hours to download mails

[successn]

Morning

I'm having serious problems with popgrabber it is taking hours to download mails,sometimes 1 hour 30 minutes delay.some mails get deleted(expired).please help as soon as possible before my staff strangles me.I'm using popgrabber version 1.0.1.264

Thanks
Success

[Eclarsys Support]

Hello,

Please upgrade to the latest PopGrabber version (login to the customer download area at https://store.eclarsys.com/login.php).
Also send us a copy of the PopGrabber Logfile to our support email address with the report level set to "debug" (change it in the program settings).

The version you are using is older than the current one, but it should not be causing these kind of problems. Was this working correctly before? Has something changed in your server or network configuration?

Regards,

Eclarsys Support