Server rejected recipient (popgrabber vs. sonicwall)

[Urmel]

Hi!

We have some problems with popgrabber together with sonicwall email security.
Everything works fine if I send the mails directly to the exchange (with popgrabber), but if I use the
sonicwall in between I get this log:

2009-01-21T13:32:57: Message 104 skipped (recipient rejected)
2009-01-21T13:32:57: Processing message 105
2009-01-21T13:32:58: SMTP Server rejected recipient xxx@domain.de: Server rejected recipient (xxx@domain.de): 501 5.1.8 Bad address syntax

I I use the same settings in visendo popconnect, the mails flow perfectly straight to the exchange...
pleas help me! I need to use the popgrabber as soon as possible.

Kind regards,
Urmel

[Eclarsys Support]

Hello,

Does this happen will all emails or only with specific messages? Maybe you must add your local domain name to the Sonicwall configuration somewhere?

Do you have any log files or other information from Sonicwall?

Regards,

Eclarsys Support

[Urmel]

Hi!

This happens to all messages. Local Domain is named in Sonicwall, nothing changes...
At the moment I have no further information from sonicwall, seems that sonicwall
rejects them without reporting somethin. In Sonicwall I'm only able to see spam report.

Regards,
Urmel

[Eclarsys Support]

Can you tell us the exact Sonicwall Model/Version, maybe we can find something in their Knowledgebase regarding this. Other than that we can only think of a configuration problem in the Sonicwall filter rules.

[Urmel]

Hi!

It's the SonicWALL Email Security-Modell 200, Firmware-Version 6.2.3.1219.
The SonicWall Filterrules should be okay, becuse with the same configuration ans "Vis**** Popcon" It's working fine!
I need Popgrabber working fine, only 7 Days left...

Regards

[Urmel]

Hej!

any idea? pleas help me getting popgrabber doing his job...

[Eclarsys Support]

Hello,

we sent you an email yesterday regarding this problem:

« Last Edit: January 28, 2009, 06:18:22 PM by Eclarsys Support »	Logged

[Urmel]

Hello!

I've send you the requested Informations by mail. do you have found something that could help to fix the problem?

Regards,

Urmel

[Eclarsys Support]

Hello,

we have sent you an updated mail library designed specifically to deal with connectivity problems with SonicWall. Let us know if this helped.

Regards,

Eclarsys Support

[shartega]

Hello,

We are having the same problems with popgrabber and sonicwall email security - can you send me the update and / or changed I need to make?

Thanks,
Nic Connor

[Eclarsys Support]

Hello,

can you tell us which PopGrabber version you are using? If you are not using the latest release from our website, please update it first.

Regards,

Eclarsys Support

[shartega]

I'm using popgrabber professional version 1.0.3.104 - I just purchased it and downloaded the newest version from what I can tell...

Thanks,
Nic

[Eclarsys Support]

Hello,

we will have somebody from our support team contact you directly to troubleshoot the problem.

Regards,

Eclarsys Support