"Could not load Log file" - Does not show any feedback..

[africasd]

Hi All,
I have been experiencing issues with PopGrabber Pro. It does not show which account is being POP'd and the log file shows nothing in the windows below.



It does not show the progress and I do not know which accounts gets POP'd or not.

Any help is much appreciated.

Regards,
Mr. Jannie Nel.
AfricaSD.
South Africa.

[Eclarsys Support]

Hello,

Please check in the installation folder (normally C:\Program Files\Eclarsys\PopGrabber Professional\) to see if the log files are there. The file from today should be named eg20081013.log.

If the file is missing open the administration console and click on "Get Email", this should trigger the download and generate the file. Then close and open the console again. If this does not work, please uninstall and install PopGrabber Professional again.

If the file is there but you get this message, check that the file is readable by the user opening the administration console (normally the administrator).

Let us know if this helps.

Regards,

Eclarsys Support

[africasd]

Hi,
Thanks for the quick response. I have followed your instructions. Please see the permissions below:



This is for the entire folder.

Then, I started the service as the domain administrator, as below:



I stopped the POPGrabber service, and put it on "Manual". The "POPGrabber Professional" is running under domain admin.

Then, I restarted the service and opened the the control application. It still does the same, as per below:



Thanks for the help so far. Any other ideas?

Regards,
Jannie.

[Eclarsys Support]

Hello,

In your last screen shot the log file opens correctly, do you still have other problems?

The permissions in the folder seem to be OK, and the service should be able to run as administrator without problems.

If your emails are not being downloaded automatically you must check the download interval and verify that the accounts are not disabled. Please also consider that there is a delay in the PopGrabber console to update the log file.

Finally, we do not recommend you to have both PopGrabber Free and Professional installed in the same machine. If you encounter strange problems it is best to uninstall both programs and reinstall PopGrabber Professional.

Regards,

Eclarsys Support

[africasd]

Hi,
I didn't install the free version. I just installed the Pro version and not the free version. I do not know why both services is installed...

I still shows the same as in the last screenshot:



If I click on "Get Email", nothing happens. The log isn't updated but the mail is POP'd, for a fact.

I will uninstall the application, and re-install it again and see if it makes a difference.

Just a question, I see there is a file called "ProAccounts.bin". Can I keep this file and copy it back to keep my accounts?
I have about 40 accounts that I POP.

Thanks again.
Regards,
Mr. Jannie Nel.
AfricaSD IT Manager
South Africa.

[Eclarsys Support]

Yes, you can make a backup of ProAccounts.bin (but this file is not deleted when you uninstall the program).

It is strange that you have both services installed. Just to be sure, after uninstalling the programs you should manually delete any files (except log files if you need them and ProAccounts.bin of course). Also delete all registry keys under HKLM/Software/Eclarsys. This will make sure you get a fresh installation.

Let us know if you still have any problems.

[africasd]

Hi there,
Thanks for all the support. I got to work this morning and found that the logs started to work again. Permissions seems to have been the underlying issue.

Many thanks for all the help.

2008-10-14T08:21:01: ***** Download cycle finished *****