outlook mail shows as "read"

[mellc]

Have PopGrabber Free installed for client using Exchange 2003.  The three users have smartphones set to check their Exchange boxes via POP3 (two are Blackberries using Blackberry Internet Service [BIS] for getting e-mail forwarded to them, and one is Windows Mobile).  Since deploying PopGrabber, new e-mail arrives in Outlook as already having been "read;" i.e., new messages are not in bold.  BIS settings point to the Exchange server via POP.  Blackberry's web site says that BIS does not mess with read/unread status on POP accounts.

Can you help me out?

[Eclarsys Support]

Hello,

PopGrabber also does not (and can not) modify the status of the messages. This is a specific Exchange/Outlook flag which cannot be affected during the SMTP communication with the server. Make sure you do not have any rules in your Mailboxes which could be causing this problem.

Regards,

Eclarsys Support