Eclarsys PopGrabber

Service will not start
Please check the application log file in the Windows Event Viewer for any messages from the PopGrabber service. Verify also the following:

If the service does not appear in the "Services" Management Console (Control Panel - Administrative Tools - Services), reinstall the program.
The service should be configured to run under the "Local System " account or an administrator account.
Verify that the Windows Application Log is not full.

Emails are not being downloaded
Check the PopGrabber log file (in the program directory) for any error message. Also verify that no firewall is blocking the ports used by the POP3 or SMTP servers configured in the PopGrabber account having the problem. Verify also the log file of your local SMTP server to verify if it is blocking any of the Emails downloaded by PopGrabber. Some antivirus programs require special configuration for the correct functioning of POP3 and SMTP traffic.

Can't see the log file in the PopGrabber Console
Check that you have read permissions in the PopGrabber installation directory. Also make sure that the NTFS "Last Access Time Stamp" is not deactivated (http://msdn.microsoft.com/library/default.asp?url=/library/en-us/xpehelp/html/xetskdisablinglastaccesstimestamps.asp). PopGrabber relies on this function to update the log file output when it changes.