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Eclarsys PopGrabber Free
Free POP3 connector with technical support for small companies.
536 Posts in 119 Topics by 194 Members
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Author Topic: BCC Emails  (Read 532 times)
bdmhenderson
Newbie
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Posts: 2
« on: June 30, 2011, 10:06:03 AM »
Hi

One of our customers running POP grabber has notified us they have a problem with recieving E-mails that they are BCC'd on.

Any ideas?


Brian
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Eclarsys Support
Administrator
Hero Member
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Posts: 244
« Reply #1 on: June 30, 2011, 11:01:14 AM »
Hello,

This can happen in global accounts (applies to PopGrabber Professional) because bcc recipients are not listed in the standard headers.

Please send a test message an look for the bcc recipient in the message headers, then add this header to the "global headers" list in the PopGrabber configuration.

Regards

Eclarsys Support
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Eclarsys Support
Administrator
Hero Member
*****
Posts: 244
« Reply #2 on: July 03, 2011, 03:13:41 PM »
Hello,

try adding the header "Received" to the Global Configuration, as shown in the attached screenshot.

Regards,

Eclarsys Support
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