Popgrabber downloads mail for one day or so and then stops

[acfconsulting]

Hi,

Have popgrabber installed on SBS2008, have a problem where it seems to just stop getting email after a day or so. I then stop the service, close the program,
close the processes, and reopen the program and then it's all fine again after I click on "get mail". Is this "get mail" automatic, and is there a place to change how often it runs, or is it supposed to run all of the time?

Of course, it is running as a service, but we also leave the gui open in an rdp session and we never logoff the session, only close it so it stays running. Any ideas why this isn't working?

We have purchased it.

Thanks,
Keith Clark

[Eclarsys Support]

Hello,

The download should work automatically if you have a value other than 0 in the download interval in the PopGrabber Settings screen (0 means automatic download is disabled).

Please verify the windows event log and see if PopGrabber is reporting any warning or error after this happens. Also check the download log to see if you find anything particular at the time the program stops workings.

Regards,

Eclarsys Support

[acfconsulting]

Hi,

I set the download interval to 15 minutes and it worked fine for a few days, then exactly at 01:59 it said it was processing a 13mb message and it sat there until
I found it in a non-working state. I've attached the screenshot of how it looked.

I'm hoping to receive support for this issue, our client will not want to pay us much more for our support for a product that should be working.

Any help appreciated in advance.

http://www.itcbridge.com/temp/poperror.doc

Also, i neglected to add that the last time it stopped was also at 1:59am in the morning. I have checked the event logs, and found nothing that corresponds to that timeframe to give any reasons for this error.


Thanks,
Keith

[Eclarsys Support]

Hello,

We apologize for the problems you are having with our program, we will contact you directly to troubleshoot this.

Regards,

Eclarsys Support

[rapid]

We ave the same problem. When there is a pending mail with more than 15Mb attached file, the Popgrabber Service in win2008server is blocked.It is impossible to stop the service and we have to stop the popgrabber.exe process.
Have you any solution? We didn't set any attachement limit.
Thanks

[Eclarsys Support]

We are trying to reproduce this problem. We will let you know as soon as possible.

Regards,

Eclarsys Support

[acfconsulting]

thank you for ther update, it is appreciated.

Keith

[acfconsulting]

Hi,

Had the same thing happen today, at exactly 01:59 again, with the same file size of 13,737,669,000 bytes, confirmed it goes no further past that point.....any word on duplicating the issue?

Thanks,
Keith

[acfconsulting]

I have upped the exchange limits (in all places - hub transport, global, etc) and popgrabber has now downloaded that large email. i believe this to be the cause of the problem. If you don't hear from me by next tuesday (5 days), then the solution to this issue will be that popgrabber is tryign to download a message larger than the set limits of exchange. The limits in exchange server 2007 are set several places, and can be done from the gui.

Thanks,
Keith
http://www.acfconsulting.com

[Eclarsys Support]

Thank you for the update. The problem has not appeared in our tests yet, however we are working on a solution to use a separate module to restart the service if it stops responding. We hope to release this in a few days.

Regards,

Eclarsys Support

[acfconsulting]

so far, so good, thanks for the update.
Keith

[Brunovairo]

I have exacly the same problem.
Two months ago I updated PopGrabber to newest version, but the problem still exists. There's no limits on Exchange side and no firewall restrictions.

I periodic have to kill popgrabber process and restart service again to restablish mail dowloads, and this turns into a real headacke.
I really don't know what to do anymore.

Any help will be appreciated. I am very close to remove.
Thank you in advance.
Regards, Bruno.

[acfconsulting]

Hi,

I never had any problems again, after raising the limits on Exchange. Please research, as there are multiple places to check it in Exchange 2007. If you look at the popgrabber log, and it stopped on an email that ran over 10GB then you know this was your problem.

Hope it helps you, i am 100% sure this was the problem in my case.

Thanks,
Keith
http://www.acfconsulting.com

[Eclarsys Support]

Thank you for your feedback.

The other possibility is a bug in PopGrabber Professional Versions prior to 1.0.7 which causes the service to fail if the log file is locked by some other process. We also recommend not to leave the PopGrabber Console open if not needed, to avoid a conflict where the log is being read at the same time as the service is trying to update it (although this should no longer be a problem in the latest release).

Best Regards,

Eclarsys Support