Email not forwarding to MS Exchange

[dgaffney]

Good afternoon,

We are attempting to configure our PopGrabber with MS Exchange.  The emails are not being forwarded to Exchange.... anything you can think we can check?

Thank you,
Mountainside Foundation

[Eclarsys Support]

Do you have any error message in the PopGrabber log file? Please set the log report level to debug to troubleshoot the message delivery.

If you do not have an error message, the most common problem is an incorrect SMTP server address. If PopGrabber does not find any messages in the POP3 server, this may indicate an incorrect configuration of the external server.

Please post the error message here so we can give you other recommendations.

Regards,

Eclarsys Support

[dgaffney]

I'm receiving internal emails only, no external emails are being grabbed.  It says:

2009-09-15T09:38:54: ***** Download cycle started *****
2009-09-15T09:38:54: Processing account dgaffney@########.org on server ########.org:110
2009-09-15T09:38:54: 2 messages on this account
2009-09-15T09:38:54: Processing message 1 (2,495.00 bytes)
2009-09-15T09:38:55: Processing message 2 (3,055.00 bytes)
2009-09-15T09:38:55: Account for user dgaffney@#######.org on server ########.org processed.
2009-09-15T09:38:55: Finished processing 1 accounts
2009-09-15T09:38:55: ***** Download cycle finished *****

But yet they are not forwarded to Outlook.

[Eclarsys Support]

From what we can see in the log file, PopGrabber is delivering the messages to the SMTP server but at this point the SMTP server is probably forwarding it to another server (or sending a Non-Delivery Report back) instead of delivering it locally.

If you are using Exchange 2003 please enable message tracking as explained in this article:

http://www.msexchange.org/tutorials/Exchange-2003-Message-Tracking-Logging.html

You can then check what the Exchange server is doing with the messages received from PopGrabber.

For exchange 2007 please check the following article:

http://www.msexchange.org/tutorials/Exchange-2007-Message-Tracking-Part1.html

Another thing to check is that Exchange is configured as authoritative server for the ########.org domain, as described in this article:

http://support.microsoft.com/kb/823158

Let us know if this helps.

Regards,

Eclarsys Support

[dgaffney]

Thank you!

I've check both of these and get back to you.

[dgaffney]

Do you guys have remote capabilities?

Checked both settings above and they're both correct.  For the life of me, I can't figure it out and we want to use this software to grab our email every 1 minute.

Thank you,
Derek

[Eclarsys Support]

Unfortunately we do not offer remote support at this time.

To troubleshoot the problem, you can send us the log file (please set the log level to debug) directly to our support email address. You can also send us a screenshot of your configuration and a description of your internal network so we can verify that the PopGrabber configuration is correct.

Did you trace the message delivery in Exchange? Did Exchange log the reception of the message?